Refund Eligibility Criteria
Refunds are considered based on specific circumstances and timing. We evaluate each request individually while maintaining fair standards for all students.
Important Notice
Refunds are not available once a student has completed more than 30% of course materials or after 14 days from enrollment, whichever comes first. Digital course materials accessed cannot be returned.
Refund Process Timeline
Our refund process is designed to be transparent and efficient. Here's what you can expect when submitting a refund request:
Refund Amounts and Conditions
The amount of refund depends on when you request it and how much of the course you've completed. Here's our refund schedule:
| Withdrawal Timing | Course Progress | Refund Amount | Processing Fee |
|---|---|---|---|
| Within 7 days | 0-10% completed | 100% refund | None |
| 8-14 days | 11-25% completed | 75% refund | processing fee |
| After 14 days | 26-30% completed | 50% refund | processing fee |
| Any time | Over 30% completed | No refund available | N/A |
Special Circumstances
We understand that unexpected situations can arise. These circumstances may qualify for special consideration:
Medical Emergencies: Students facing serious medical issues that prevent course completion may request consideration beyond standard timelines. Medical documentation is required.
Technical Difficulties: If persistent technical problems prevent access to course materials despite our support efforts, full refunds may be considered regardless of completion percentage.
Course Modifications: Significant changes to course content or schedule may entitle enrolled students to partial or full refunds if they choose not to continue.
Payment Method and Processing
Refunds are processed back to the original payment method used during enrollment. Processing times vary by payment type:
Credit Cards: Refunds typically appear within 5-10 business days after processing. Some banks may take up to 2 billing cycles to reflect the credit.
PayPal: Refunds are usually visible in your PayPal account within 3-5 business days of processing.
Bank Transfers: Direct bank refunds may take 7-14 business days depending on your banking institution's processing times.
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method, which may require additional verification steps.
Non-Refundable Items
Certain items and services are not eligible for refunds under any circumstances: